Privacy Policy
Thank you for visiting THE MEYDAN HOTEL website.
Introduction:
We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Meydan Hotels & Hospitality LLC, which is the data controller of your personal data. We decide how and why your personal data is processed, either alone or jointly with others.
If you use our facilities and services, the entity that manages the relevant facility or service will also be a data controller with respect to your personal information.
In this notice, we refer to “processing” your “personal data” or “sensitive personal data”.
Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing or deleting that data).
Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data. Relevant individuals include Primary Guests, Secondary Guests, and Children (as defined below).
Primary Guest: Includes the individual who has made the booking for themselves and other individuals.
Secondary Guest: Includes the individuals who are visiting as part of a group stay, i.e., a partner or family member of the Primary Guest.
Child: Includes all individuals who are below 16 years of age.
Sensitive personal data is any personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. It also includes the processing of genetic data, biometric data (to uniquely identify you), and data concerning your health.
If you have any questions about this Notice or the use of your data, or would like to be directed to our Data Protection Officer, don't hesitate to get in touch with privacyoffice@dubaiholding.com.
What do we collect from you and how do we use it?
We process different categories of personal data to enable us to provide services to you as further described below.
Contact details: Includes but is not limited to address, email address and telephone number.
Identification data: Includes but is not limited to name, title, company and individual physical description.
Personal information: Includes but is not limited to date of birth, age, gender, nationality, passport, marital status, signature, country of residence, photograph, family, voice recording, religion, languages spoken, place of birth, emergency contact details, insurance details and driving license number.
Web data: Includes but is not limited to cookies, user activity logs, IP address, social media profile and website visitor interaction data.
Health Data (sensitive): Includes but is not limited to health, allergies, dietary requirements, medical information forms and notes and disability records.
Financial Data: Includes but is not limited to card details and bank details.
The reason these categories of personal data are processed, along with our legal basis for doing so, are set out in the table below.
CCTV:
We have CCTV cameras in the lobbies of our hotel, in all entrances to our buildings and in public areas such as our restaurants and lounges. We use CCTV to better ensure the safety and security of our guests and our staff. It is in our legitimate interest to process any personal data captured. Your personal data will not be kept longer than necessary to meet the purposes detailed above.
How long do we keep your personal data?
Your personal data will not be kept longer than necessary. The criteria that we use to determine how long we will keep your personal data include the period during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or litigation, or regulatory investigations purposes). Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.
Who do we share your personal data with?
Where necessary to fulfill the purposes described in this Notice, we shall disclose your personal data to certain third parties, vendors and service providers or affiliated employees, or contractors. Where applicable, we shall disclose your personal data to certain third parties involved in the sale or acquisition of our facilities to facilitate such transactions.
Where do we store your personal data?
When processing your personal data, we may transfer this to third parties based in other countries, to the extent necessary to fulfill the purposes described in this Notice. Such transfers shall always be done in compliance with relevant data protection laws.
Security of personal data
We have implemented technology and operational security measures to protect personal data from loss, misuse, alteration or destruction. Only authorized persons are provided access to personal data; such individuals have agreed to maintain the confidentiality of this personal data.
Your rights
You have certain rights relating to your personal data. However, these rights are not absolute (e.g. their application may depend upon the legal basis we rely upon to process your personal data) and we may require further information from you (e.g. to confirm your identity) in order to action your request.
Right to withdraw consent
Where you have provided your consent to us, you will always have the right to withdraw this at any time
Right to request correction of your personal data
Where you would like us to correct your personal data, you will always have the right to do so.
Right to request access to information
You have the right to be informed about what data is being processed and how it is being processed.
Right to restrict the processing of your personal data
You have the right to ask us to restrict, suspend or stop the processing of your data.
If you want to exercise any of the rights set out above or have any questions or concerns about how we treat your personal data, please contact us at privacyoffice@dubaiholding.com or by writing to us at: Dubai Holding Hospitality Assets LLC, PO Box 66000, Dubai, United Arab Emirates. Please include your reply address when you write to us.
Changes to this Notice
We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add, or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.